Terms & Conditions


Please arrive at least 10 minutes before your scheduled appointment time, and make adequate allowances for parking/travel delays. If you are more than 10 minutes late for your appointment it may be regarded as cancelled and you may have to wait for the next available slot – there is no guarantee that one will be available if the clinic is fully booked on the day.

£20 deposit is taken at the time of booking.

Cancellations & Refunds

Appointment Cancellations

You may cancel your Appointment up to 24 hours before, free of charge. However, if you cancel with less than 24 hours to your appointment, a £20 charge will apply.

Client Outcomes

The London Acne Clinic® will always provide a high level of service and treatments to maximise the chances of achieving the best possible results for our clients. However as with any cosmetic procedure, outcomes can vary from patient to patient, so optimal results cannot be guaranteed. Refunds cannot be given in the small minority of cases where results do not meet expectations.

An automatic £20 charge will apply for missed/cancelled appointments.